Refund policy
Last updated: July 2026
At FurAway™️, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase or your order number is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Used or damaged products caused by misuse
- Items returned more than 30 days after delivery
- Gift cards (if applicable)
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Email us at support@getfuraway.com with:
- Your order number
- A description of the issue
- Clear photos or videos of the product
We'll review your request and arrange a replacement or refund if appropriate.
Refunds
Once your returned item has been received and inspected, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 7 business days, depending on your payment provider.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
To request an exchange, please contact us at:
support@getfuraway.com
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been processed or dispatched, it can no longer be canceled. In this case, you may request a return after receiving your order, provided it meets our return eligibility requirements.
Return Shipping
If the return is due to our error (wrong item, damaged item, or defective product), we will cover the return shipping costs.
For all other returns, customers are responsible for the return shipping costs unless otherwise required by applicable law.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
FurAway™️
📧 Email: support@getfuraway.com
Our customer support team will be happy to assist you.