Shipping policy

Last updated: July 2026

Thank you for shopping with FurAway™. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

After your order and payment have been successfully confirmed, our fulfillment team will begin preparing your order.

Orders are normally processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.

During processing, we may:

• Verify your order and delivery information.

• Conduct product quality checks.

• Prepare and package your items.

• Arrange collection with the shipping carrier.

Processing time is separate from the estimated delivery time.

During holidays, promotional events, product launches, or periods of unusually high demand, processing may take slightly longer.

2. Estimated Delivery Times

After your order has been processed and shipped, estimated delivery normally takes:

United States: 3–7 business days

International destinations: 3–14 business days

These delivery periods are estimates and begin after the order has been processed and dispatched.

Business days do not include weekends or public holidays.

Delivery times are not guaranteed and may vary depending on the destination, carrier, customs processing, weather, peak shopping periods, or other circumstances outside our reasonable control.

3. Shipping Costs

Applicable shipping costs will be displayed during checkout before payment is completed.

We may offer free shipping on qualifying orders or as part of limited-time promotions. Any applicable conditions will be displayed on the product page or during checkout.

4. Order Confirmation

After placing your order, you should receive an order confirmation email at the email address provided during checkout.

Please review your order details carefully, including:

• Customer name.

• Email address.

• Shipping address.

• Products and quantities ordered.

If you notice an error, contact us immediately at support@getfuraway.com.

We cannot guarantee that an order can be changed after it has entered processing or been shipped.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking information.

Tracking information may require 48–72 hours to update after the package has been shipped.

Temporary gaps between tracking updates are normal and do not necessarily mean that the package has stopped moving.

Tracking availability may depend on the destination and shipping carrier.

6. Multiple Packages

If your order contains multiple products, items may occasionally be shipped separately due to stock availability or fulfillment arrangements.

In this situation, you may receive:

• More than one package.

• Separate tracking numbers.

• Packages delivered on different dates.

You will not be charged additional shipping fees solely because your order is delivered in multiple packages.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

FurAway™ is not responsible for delays, failed delivery attempts, or lost packages resulting from:

• Incorrect street addresses.

• Missing apartment or unit numbers.

• Incorrect postal or ZIP codes.

• Misspelled names.

• Invalid phone numbers.

• Incomplete delivery information.

Contact us immediately if you notice an address error.

We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

If a package is returned because the address provided was incorrect or incomplete, the customer may be responsible for any reshipping costs.

8. Failed Delivery Attempts

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

If a carrier cannot complete delivery, the package may be:

• Held at a local collection point.

• Scheduled for another delivery attempt.

• Returned to the sender.

Please contact the shipping carrier promptly if the tracking information indicates an unsuccessful delivery attempt.

Additional shipping charges may apply if a package must be resent because it was not collected or accepted within the carrier’s required period.

9. Delayed Orders

Delivery may occasionally be delayed by circumstances outside our reasonable control, including:

• Carrier disruptions.

• Customs inspections.

• Severe weather.

• Public holidays.

• High seasonal demand.

• Incorrect delivery information.

• Transportation interruptions.

• Local postal service delays.

• Events of force majeure.

Estimated delivery dates are not guaranteed.

If your tracking has not updated for an extended period or your package has not arrived within the expected delivery window, contact us at support@getfuraway.com.

Please include your order number so our support team can investigate.

10. Lost Packages

If tracking indicates that your order may be lost in transit, please contact us at support@getfuraway.com.

We will review the tracking information and, where appropriate, open an investigation with the shipping carrier or fulfillment partner.

Carrier investigations may require additional time to complete.

If the package is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

11. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and delivery area.

• Ask household members or neighbors.

• Check your mailbox, reception desk, or secure collection area.

• Contact the local shipping carrier.

• Allow up to 48 hours, as some carriers mark packages as delivered shortly before final delivery.

If the package is still missing, contact us at support@getfuraway.com with your order number and tracking details.

We will assist with reviewing the delivery information. However, FurAway™ cannot guarantee reimbursement when the carrier confirms successful delivery to the address supplied by the customer.

12. Damaged Packages or Products

If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos of the product.

• Photographs of the packaging and shipping label, where possible.

Do not discard the packaging until your request has been reviewed.

Approved damaged or incorrect-order claims will be handled in accordance with our Refund Policy.

13. International Orders, Customs, and Duties

International orders may be subject to customs inspections, import taxes, duties, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, customers are responsible for any customs duties, import taxes, or local fees charged by their country.

FurAway™ does not control these charges and cannot predict their amount.

Customs processing may also cause additional delivery delays.

14. Order Cancellations

Orders may only be canceled before they have entered processing or been dispatched.

Once an order has been processed or shipped, cancellation may no longer be possible.

After receiving the order, customers may request a return in accordance with our Refund Policy.

15. Shipping Restrictions

We reserve the right to restrict shipping to certain countries, regions, postal codes, or addresses where reliable delivery is unavailable.

We may cancel and refund an order if we cannot safely or reliably deliver it to the address provided.

16. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our fulfillment practices, carrier services, delivery destinations, or legal requirements.

The latest version will always be published on this page with the updated revision date.

17. Contact Us

For questions about shipping, delivery, or tracking, please contact:

FurAway™

Website: getfuraway.com

Email: support@getfuraway.com

Please include your full name and order number so we can assist you efficiently.